Mohd Zubair
I am Technical Architect
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Mohd Zubair
Technical Architect
With 7.5 years of dedicated experience as a Technology Professional, adept at providing comprehensive technical support across diverse environments, specializing in Citrix, IAM, and Microsoft technologies. Expertise lies in troubleshooting, problem-solving, and implementing effective solutions to ensure system stability and optimize user experience.
Work Experience
Empowering Creativity through
Since April 2024
HCL TECHNOLOGIES
Technical Architect
Responsible for providing critical technical assistance for complex Citrix implementations. Resolving high-priority issues across Citrix Virtual Apps and Desktops, DAAS, UPM, FAS, WEM, App Layering, and PVS for top-tier Priority and Priority Plus clients. Creating technical documentation, knowledge base articles, and troubleshooting guides. Collaborating with product development teams to improve Citrix products and services.
Dec 2022 - April 2024
CITRIX R&D INDIA PVT Ltd
Sr. Technical Support Engineer
Provided technical support for various Citrix components. Diagnosed and resolved issues, assisted in Citrix site migration, configured and managed Citrix policies, resolved Citrix Provisioning Services issues, configured Federated Authentication Service (FAS), supported WEM, User Profile Management, and App Layering.
Dec 2021 -Dec 2022
R SYSTEMS INTERNATIONAL
SecureAuth IAM Support Engineer
Worked on SecureAuth Identity Provider, integrated with various systems, responsible for installation and configuration of Identity & Access Management system in customer environments, configured and managed SecureAuth Radius, integrated with service providers using industry standard protocols, managed multiple SecureAuth servers behind load balancers.
Sep 2019 to Nov 2021
CONCENTRIX TECHNOLOGIES
Subject Matter Expert
I provided dedicated support to Microsoft Premier and Professional customers, resolving intricate technical challenges across Office 365 and on-premise products. During this time, I regularly collaborated with various specialized support teams, including Windows Networking, Active Directory, SharePoint, and Performance, ensuring a consistently high standard of service delivery. My responsibilities included assisting customers with Group Policy management for Office core applications, configuring Office Online Server, and troubleshooting SharePoint Client integration issues. I also managed Microsoft Office 365 and On-Premise product licensing, configured KMS servers and client machines for bulk Office product activation,
Jan 2018 to Sep-2019
MANXSYS TECHNICAL SERVICES
Technical Support Engineer
Installed, maintained, and troubleshoot Windows systems and VMware ESX, administered, upgraded, and configured Windows Servers, managed Active Directory Domain Services, troubleshooted AD replication issues, and handled DNS and DHCP.
My Skills
Core competencies that drive my performance.
Network
IP Addressing94 %
Subnetting and Supernetting95 %
OSI and TCP/IP models97 %
TCP and UDP protocols96 %
Routing protocols: RIP, EIGRP, OSPF, Static90 %
Switching: VLAN, VTP, STP, Etherchannel94 %
Access Control Lists (ACLs)93 %
VRRP, HSRP, GLBP94 %
DNS, DHCP, NAT, IPv696 %
Profficient in MS Office Tools
Excel97 %
Word99 %
PowerPoint96 %
Identity & Access Management
SAML96 %
OAUTH90 %
OIDC92 %
TSHOOT TOOLS
Troubleshooting Tools98 %
SAML Tracer97 %
Wireshark99 %
CDF Control and Monitor97 %
CM Log Trace Tool99 %
Process Monitor97 %
Performance Monitor95 %
Process Explorer92 %
TICKETING TOOLS
Salesforce Lightning94 %
Zendesk95 %
Rave99 %
Microsoft Dynamic 36595 %
Servicedesk99 %
Wolken91 %
Education
Empowering Creativity through
2014-2017
Bachelor of Science - CS
MJPRU University
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Languages
Core competencies that drive my performance.
Skills
English95 %
Hindi99 %
Contact Information
Email : [email protected]
Phone : +917678248628
Location : Current: Bangalore, India / Perm. Add: Delhi, India
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